Return / Refund / Replacement

If you have received a damaged product :

• Please do not worry. Drop us a mail at support@projectauraai.com with images of the damaged product within 7 days of receiving the order. We will check and have the product replaced or refund your money whichever is preferred. 
• Complete amount will be refunded and it can reflect in your account in 7-10 business days from the refund processed date.

Cancellation :

• Please mail us at support@projectauraai.com for cancellation request if your order has not been printed yet.
• Orders can be cancelled only if it has not been printed from our warehouse. 
• No cancellation applicable for customised products once the order is placed.
• Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery. 
• Once printed, we will not consider cancellation requests.

Refund for the cancelled order :

• If the payment was by credit/ debit card or net-banking, the money will be refunded to your credit/ debit card or net-banking account, respectively. Typically, refunds are processed between 7- 12 working days.
• Please note that we depend on the credit card issuing bank to ensure that the money is refunded to your account. We only control the release of funds from our side. There is little we can do in case there is a delay from the bank’s end.

  NOTE: The company has rights to cancel any order with their discretion. You will be provided a refund or credits to the website accordingly, as per the case.

  What items are not returnable?

  • There is no return on items marked as SALE. 
  • There is no return on items which are not damaged