Terms of Use
Overview
Project Auraai makes available information and materials on its website www.projectauraai.com subject to the following terms and conditions (Terms of Use). Your use of www.projectauraai.com constitutes your agreement to follow and be bound by these Terms of Use; if you do not agree to the Terms of Use you may not use the site. Project Auraai reserves the right to change these Terms of Use periodically without prior notice.
In these Terms and Conditions, the user of the Website is referred to as “you” or “your” and the provider of website is referred to as “Project Auraai”, “www.projectauraai.com”, “we”, “us” or “our”.
Shipping
We at Project Auraai offer free shipping in India for all.
Please check product description for shipping timelines.
Exceptions:
For orders containing either phone cases / pop grips / t-shirts /wall arts / decals or custom products do expect a delivery between 7-14 days as these are made to order.
You will get a tracking link in your inbox as soon as your order is shipped. Please allow 24hrs for the status of the shipment to correctly display at the tracking link.
In the event that the delivery address is not easily accessible, delivery time may be in excess of our estimate as aforesaid. For confirmation of delivery address, we may contact you on your email id or phone number provided by you.
We only make use of reliable courier companies and/or Speed Post. Project Auraai is not liable for any delays in delivery by the Courier Company/ Speed Post or on account of any factors beyond the control of Project Auraai. We shall endeavour to ensure timely delivery of your order within the estimated time as mentioned in the order confirmation.
In the unlikely event that delivery is not possible for any reasons outside the control of Project Auraai, including but not limited to poor courier services in delivery area, inaccessibility of delivery area, force major events as laid out hereinafter, We shall inform you of such inability to deliver and cancel your order, followed by full refund.
Currency Transactions
All transactions are processed in Indian Rupees (INR).
Processing Orders
Our business hours are 9 am to 5 pm Indian Standard Time (IST) Monday through Friday. If you need to contact us outside our business hours please email our customer service department at support@projectauraai.com and we will respond as soon as possible.
Customer Service Policy
Project Auraai is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 7-10 business days; in the event that an ordered item is not available, or we are unable to fulfil your order for any reason whatsoever, we will notify you within 7 business days for instructions to arrange an agreeable alternative item, a backorder or a full refund, as the case maybe.
Care Instructions
If the product is damaged or affected in any way on account of improper, reckless use, disregard of care instructions provided, we assume no liability for the damage or any shortcomings in the make or quality of the product.
Measurements/dimensions of products
Measurements/dimensions of the products are approximate only to allow you to understand the approximate size of the product. Therefore, the actual product dimension delivered to you may sometimes slightly vary.
Legal Information
This website is expressly operated by Project Auraai. Unless otherwise noted, all design and content featured on projectauraai.com- including navigational buttons and images, artwork, graphics, photography, text, and the like are copyrights, trademarks, and/or intellectual property that are owned, controlled, or licensed by Project Auraai. The contents of our website and the website as a whole are intended solely for your personal, non-commercial use.
Any copying, dissemination, reproduction, publication, display or use of the above-said Intellectual Property (IP) Rights, whether partly or in full, without the permission of Project Auraai is prohibited and will be considered as violation of the IP rights of Project Auraai.
Limitation of Liability
Given the unpredictability of technology and the online environment, Project Auraai does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our website. As a visitor and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. Project Auraai shall not be liable for damages of any kind related to your use of or inability to access this website.
Inaccuracies
We endeavour to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on projectauraai.com may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. Please be aware that we present our content ‘as is’ and make no claims to its accuracy, either express or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event a product at projectauraai.com is listed at an incorrect price due to photographical error, typographical error or error in pricing information from our suppliers, Project Auraai shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Project Auraai shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card / debit card / bank account charged. If your credit card has already been charged for the purchase and your order is cancelled, Project Auraai shall issue a credit to your credit card account in the same amount.
Availability, Product Information, Pricing & Colors
At Project Auraai, we go out of our way to give you the kind of distinctive merchandise for which our brand “Project Auraai” is recognized. Please understand that many of our featured items are offered in limited quantities and, because of their limited availability, stock will not and cannot be refreshed. That means once an item is gone, it may be gone for good and not appear on the website again. When an item featured on projectauraai.com is no longer in stock, we make every attempt to remove that item from the website in a timely manner. Most projectauraai.com products displayed on the website are available while supplies last.
Many of projectauraai.com products are manufactured locally. We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, due to monitor discrepancies, we cannot guarantee that your display of color will be accurate.
Indemnification
You agree to indemnify, defend, and hold harmless Project Auraai, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Correspondence
Although we will make every effort to respond quickly to applicable email messages, Project Auraai is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions.
Contact Us
We would love to hear from you and welcome suggestions, questions about our products, feedback, and ideas for new products.
Email: support@projectauraai.com